The services provided by Artisan Stitch are governed by the Consumer Contracts Regulations.
There are some contracts where you won’t have a right to cancel a service, for example, hotel bookings, flights, car hire, concerts and other leisure event tickets where the event takes place on a specific date or dates.
Therefore BEFORE you book, please ensure that you are free to attend on the given date(s) and times, and that you are aware of the course content and experience level . If you’re unsure about the content of the class, or need to book extra time, please contact me first. I’m happy to chat about the suitability of the class for you, or I may be able to suggest a more suitable alternative. The full class fee is payable in advance to secure your place.
Please make sure you are booking the correct course. Any changes or swaps will be subject to a £10 administration charge.
If you have any questions or concerns about the covid-19 protection measures in place, then please contact me for a copy BEFORE you book.
If you have to cancel your booking (i.e. you are no longer able to attend the event you have booked), you do not have an automatic right to a refund. However I will try to resolve your issue and offer an alternative class/course where possible. Notifications of a cancellation will be taken as final.
You may re-sell the place or send someone along in your place but please notify me of the substitute name, e-mail address and telephone number as early as possible.
I may have to change the course schedule depending on demand for the class, so please book early.
If I have to make an unavoidable cancellation, I will endeavour to offer you an alternative date or give you a full refund.
I regret that I cannot reduce fees or give refunds for missed classes, whether due to holidays, illness or other reasons. If you would like catch up-time, then I’ll be happy to arrange a tutorial on my one-to-one tuition basis.
I regret that I cannot be responsible for any loss of, or damage to personal possessions either in transit or while in the studio. This includes sewing machines and by bringing your own machine, you accept all risks. Please take bags and personal possessions with you when leaving for breaks. The studio door will be locked if the room is unoccupied.
The content of the courses, as well as any follow-up notes provided are for exclusive use of attendees of the class. Please do not copy or share these with anyone else.
Extensive Covid-19 protection measures are in place within the building and the studio itself. Covid safety measures w