Terms & Conditions

Terms & Conditions

The services provided by Artisan Stitch are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under these regulations, there are some services that are  exempt so you won’t have a right to cancel a service.  For example, hotel bookings, flights, car hire, concerts and other leisure events where the event takes place on a specific date or dates. The services offered by Artisan Stitch fall into this category of exemptions.

Therefore if you have to cancel your booking (i.e. you are no longer able to attend the event you have booked), you do not have a right to a refund. You may re-sell the place or send someone along in your place but please notify me of the substitute name, e-mail address and telephone number as early as possible.

Notifications of cancellation will be taken as final and you will not be able to have your place back again.  It will be re-advertised or donated to a charitable organisation.

Therefore BEFORE you book, please ensure that you are free to attend on all the given date(s) and times, and that the course content and experience level are suitable for you.  If you’re unsure about the content of the class, or its required skill/experience level, please contact me first.  I’m happy to chat about the suitability of the class for you, or I may be able to suggest a more suitable alternative. The full class fee is payable in advance to secure your place.

Please make sure you are booking the correct course.   Any changes or swaps due to errors will be subject to a £10 administration charge.

If you have any questions or concerns about the covid-19 protection measures in place, then please contact me for a copy BEFORE you book.

I may have to  change the course schedule depending on demand for the class, so please book early.
If I have to make an unavoidable cancellation, I will endeavour to offer you an alternative date or give you a full refund of the course fee. I will not be able to refund travel or accommodation costs.

I regret that I cannot reduce fees or give refunds for missed classes, whether due to holidays, illness or other reasons. If you would like catch up-time, then I’ll be happy to arrange a tutorial on my one-to-one tuition basis. (Due to covid, I’m not currently able to offer one-to-one sessions)

I regret that I cannot be responsible for any loss of, or damage to personal possessions either in transit or while in the studio.  This includes sewing machines and by bringing your own machine, you accept all risks.  Please take bags and personal possessions with you when leaving for breaks.  The studio door will be locked if the room is unoccupied.

The content of the courses, as well as any follow-up notes provided are for exclusive use of attendees of the class.  Please do not copy or share these with anyone else.

Extensive Covid-19 protection measures are in place within the building and the studio itself. Please adhere to these and the Government regulations and advice in force at the time of your class to help keep yourself and everyone else safe.